The computer does not see the lg smartphone. Why is your PC not detecting Android when connected via USB

Many smartphone users do not use all the capabilities of the device, some out of ignorance, and some out of fear of disturbing something in stable operation. This article will focus on connecting the phone to a computer / laptop. We will not talk about the reasons for the connection, but we will consider the main problem, namely, why the computer does not see the phone via USB. There are many reasons, ranging from software, ending with a virus attack and hardware problems. About everything in order.

Hardware

So, when connected, the computer does not see the phone via USB, the surest way to start is by checking the hardware.
Possible problems.

First of all, pay attention to characteristic sound, which plays a Windows-based computer when any device is connected via USB and a light indication on the phone if:

• the computer makes a sound - you need to check the software part;
• there is no sound - the problem can be both software and hardware;
• there is a light indication - we are looking for a software error;
• there is no light indication - the problem can be both software and hardware.

Damaged cable- inspect it for integrity and check if it is clogged inside.

Check socket on the computer/ laptop, to do this, connect another phone / tablet.

• USB flash drive, mouse, printer, etc. - if the computer's usb connector works with other devices, go ahead.
• Check the same cable with another phone / tablet on the same computer - if it works, then we will look for a problem in the software part.
• If other devices do not work with the same cable, then replace the cable, and if they work, the problem is software → go to the section of software errors and their solutions.
• There is not enough power - this is possible if you connect the cable to the computer through a hub (hub).

Connect directly to the computer, the reason may be just insufficient power, even if the hub comes with its own additional power to a regular electrical outlet. If it still doesn't work, then move on.

Why did your computer stop seeing the phone via USB? The reason may lie in the computer's hardware and may be a USB descriptor request failure (Code 43). In this case, you need to check the power and its power:

In addition, you must perform the following step by step on the computer:

• Relieve stress and remove clots of static.
• Check the power settings of the USB ports, which are often turned off to conserve power.

Read more about these steps in the article on our portal.

Software part

Having ruled out hardware failures, we move on to software errors. The reason that the laptop does not see the phone via USB may be due to a number of errors. Let's break it down into several categories and go into more detail about each.

Drivers: to be or not to be?

To the question - why does the laptop not see the phone via USB, if everything worked before? Perhaps something happened to the drivers, you can easily check this by going to the "Device Manager".

If the error is fixed and there is no longer an “Unknown device” in the list, you can not update the rest of the drivers.

Viruses: looking for a gray cardinal

The PC does not see the phone via USB, why? It is possible that your Android phone is infected. In fact, the user does not always feel the presence of malware, some of them work extremely quietly and accurately, but at the same time they introduce problems into the stability of the OS. It is easy to check this using special software tools that are free and available in the Play Store.

• Type in the search bar without quotes "cureit" → click "search". The result will offer you “Dr.Web Light Anti-virus” → tap “Install”. Click "Open".

• Next, tap on "Accept" in the License Agreement. The program will ask you to give access to media and files → click "Allow". In case of an overlay message, open the settings and check the permissions.

I would like to note that on the XIAOMI MI 5 phone - it also works on the basis of Android, during such a check, viruses were detected and pointed to the "9Apps" application.

By the way, it was he who endlessly gave out banners with advertisements that spontaneously output sound (speech, music, etc.). At first glance, a harmless application, but it blocked the installation of a number of programs, including updating the operating system. The installation of the application occurred independently, as usual in a batch installation - due to the user's inattention. So, when you connect the phone to the computer, only charging occurs - this is how it looks on the computer screen.


In this case, this was fixed as follows:

After that, we recommend that you remove this application from your phone and run a full scan again. It is important that the removal is carried out in the "Flight" mode. If the above steps didn't help and/or you didn't find the questionable application, then proceed further.

Wrong USB mode

There is also an extremely unexpected situation, the smartphone is defined and Windows does not give any errors, but when you turn to the phone on the computer, you do not find any files.

What to do? So, if the computer does not see the files (contents) of the phone via USB, you need to check the mode of its operation.

Go to the root!

If all the above actions did not lead to a result, then only a radical method remains - resetting the system to factory settings. Depending on the model of your smartphone, the menu may differ, let's look at it step by step with screenshots using the Sony XPERIA M5 as an example.

For Samsung phones, the path will be as follows:

• "Settings";
• "General settings" - if this item is not present, then continue;
• “Backup and reset”, this item, depending on the firmware version, may also be called: “Archive and reset”, “Reset”, “Confidentiality”.
• "Reset Device", otherwise known as "Reset Data".
• There will be an item "Delete everything" or "Reset device".

Successful communications!

Have a great day!

Why can't owners of Nokia phones connect their phone to a computer? There can be many options - for example, the phone often fell, dropped it in a puddle, or got wet in the rain. Common causes are also a faulty cord or connector. In the case of a USB cable, it can be easily checked by connecting the phone through another cable. And if the connector is faulty, then there is only one option - contact the service center.

It also happens that when you connect your phone to a computer, the device responds, but the computer does not. The phone, most likely, "feels" that it can be charged via the USB connector, and turns on this mode. And the computer, in turn, sees only the consumer in it, but does not see the device itself.

In this case, there are several options for solving the problem. The first is to install the drivers on the phone. They are usually on the disk that comes with the phone, or on the official website of the manufacturer. The second option is to install NokiaPCSuite on your computer so that your computer can recognize your device. The program is also available on the installation disk.

So if the computer can't recognize Nokia phone when connected via a USB cable, there are several universal methods that can help solve this problem.

First you need to make sure that you are using a branded Nokia USB cable, and that the cable is properly connected to both the computer and the phone. Sometimes it helps to disable mobile phone and turn it on again. You can also try removing the battery from your phone and then putting it back in to reboot. Alternatively, you can restart your computer.

If possible, you need to check the connection of the phone on another computer. Thus, you can understand what the problem is - in or in your computer.

You must also have NokiaSuite installed on your computer. You need to make sure that you are using the latest version of this program (you can check for updates via the NokiaSuite software updates menu). Even if everything is fine, sometimes a complete reinstallation of the application helps.

Nokia devices have various connection modes that you can experiment with - "mass storage mode", "media transfer mode", etc.

If all else fails, restore

Many users, when trying to connect their phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charging, while there is no access to the smartphone itself and its internal content. I also encountered this synchronization problem, and in this article I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

The whole complex of reasons for the problem that the PC does not see the smartphone through the USB cable, I would divide into hardware and software, and below I will list each of them, in parallel providing instructions for fixing it. But before using the methods I have indicated, try restarting your computer and smartphone - this does not help as rarely as it seems. This problem mainly occurs with Samsung, Lenovo, HTC, LG, and Fly devices.

So why does the computer not see the phone via USB, but is charging - hardware reasons

1. Damaged cableUSB. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables from little-known or "non-name" manufacturers do not have a large margin of safety, and can fail in just a couple of months from the start of operation, and as a result, the computer will not detect the connected phone.

In addition, even the most reliable cables from global brands are prone to stochastic damage - they can be accidentally damaged during use, pets can chew them or spoil them by children. Therefore, first of all, inspect your USB cable for the possibility of mechanical damage, and, if the external safety of the cable, try using it to connect your device to another computer. If the device is not recognized on another PC, try replacing the cord.

2. Damaged portUSBon the computer. The USB ports used in the computer are also subject to various mechanical damage, including damage to the USB controller, as well as damage to the south bridge of the motherboard. Try plugging the cable into a different USB port, if that doesn't fix the connection between your phone and PC, follow further advice.

3. Damaged socket for connecting the cable on the phone. Has the smartphone jack been exposed to water or damaged? If yes, then it needs to be replaced.

4. Try removing the battery. According to some users who also had a problem with the fact that the computer did not see the phone through U-ES-BI, removing the battery from the smartphone helped.

Turn off the battery, remove the battery from it for a few seconds, then put it back, and turn your device back on.

If nothing helps you fix this problem, then describe your situation. What you have already done, and what happens to your Android device when you USB connect your gadget to a PC in the comments, I will try to help not only me, but also everyone who has encountered this problem.

The computer does not see the phone via USB - software reasons

After describing the hardware reasons, we will list the main software reasons, if your computer still does not recognize a cell phone connected using a USB cable, follow the further instructions.

1. Working with the settings.We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB connection to a computer” and put a tick in front of “Media device” (“USB drive”). If you have a checkmark next to using USB as a modem, uncheck it.

The Windows Update service (for downloading drivers for the phone) and the New Device Discovery service must be enabled on the PC. Don't forget to unlock your phone when connected to your computer, this is important.

If you are a conservative and have Windows XP installed, download the Media Transfer Protocol (MTP) for XP from the Microsoft website and install it on your computer.

2. If your drivers have crashedUSB-ports, the computer may not see the phone.When drivers for USB ports malfunction, the latter simply stop working. To fix this problem, install the USB drivers from the "native" driver disk to your PC motherboard, or download the latest drivers from the motherboard manufacturer's website.

Also, due to any reason, power can be turned off for a number of ports.

3. Device drivers have crashed. Go to the "Device Manager" and see if there is a question or exclamation mark in the "Portable devices" item.

Check if your device is there and make sure it works fine by right-clicking on it and clicking "Properties". If it's not there, or if you're in doubt, uninstall the driver, disconnect your phone from the computer, and then turn it back on, and let the system install the driver again. This can help solve the problem that the smartphone does not connect via USB to the computer.

It will also not be superfluous to enter the website of the manufacturer of your smartphone and download the latest drivers for it on your PC (for example, there is a special Samsung Kies software for Samsung).

4. Install the updateKB3010081 (KB3099229). For owners of Windows 10, you may need to install update KB3010081, which is responsible for working with Windows Media Player. This player is directly related to the normal operation of the MTP (Media Transfer Protocol) service, so download and install these updates.

Also common cause there may be an unreliable assembly of the OS itself on the PC. Only rearranging Windows with a more working version will help here.

5. Custom firmware is not working. The desire of many fans to play around with firmware for their Android device can do them a disservice in the form of a device failure to work normally with a computer. Try to restore the standard firmware or restore from a backup (if any).

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, reverse cases can also be observed. Try to search for a driver for your smartphone on the net, sometimes a driver for similar models of this brand may come up.

The phone may not be detected by the computer due to viruses

Trite, but all sorts of virus programs can block work with external mobile devices. Try checking your computer with Dr. Web CureIt!, this may help in some cases.

If the problem of detecting a mobile device by a computer is not resolved, reset the settings

If until now, your computer does not see the phone via USB, resetting the smartphone using Hard reset. Go to the settings of your phone, select the "Backup" menu item, and select "Data reset" in it.

But I immediately warn you that you will lose your files and settings located in the internal memory of the phone (files located on the SD card will remain intact), so this item should be used only as a last resort!

Conclusion

As you can see, problems with the lack of visibility of the connected phone on the PC can be both software and hardware in nature, and there are a considerable number of such problematic factors. I would advise you to first pay attention to the likely mechanical damage in the cable and device, and only then switch to software methods.

In many cases, a simple reboot of the smartphone (temporary removal of the battery) can help, as well as working with the phone's USB connection settings. If all of the above does not help and the computer does not see the phone via USB, but is charging, then you may need to contact a qualified service center.

P.S. For lovers of visual demonstrations, I present a video on the subject:

The problem, according to which, many users of smartphones with completely different operating systems arise.

In this article, we will, if possible, reveal all the possible and most common causes of this problem, as well as help give the necessary advice on how to eliminate them.

Why the computer does not see the phone via USB, but is charging

Having connected the smartphone to the PC, you expect that a notification window should pop up in front of you, requesting, or already confirming the connection of the smartphone to the computer.

If nothing of the kind is observed, but only automatic battery charging is turned on, then you need to proceed as follows:

1. A PC system unit or a laptop can have from 3 to 10 USB connectors. Some of them are designed for mice, keyboards, modems, flash memory cards and other devices. Quite often, USB connectors on the front panels do not support mobile devices. Try to plug the cable into another USB input, preferably black (USB0), since it is designed to work with gadgets.
2. If at home you have other universal cords, then try using them. It is possible that the reason lies in the problematic USB cable.
3. The problem may be related to the mobile device jack itself. If it is too loose or moisture gets in, it may not work properly. Try plugging your phone into a wall outlet. If the charge goes, then the problem is not in the socket.
4. Just in case, connect your smartphone to another PC. Perhaps, due to the recent reinstallation of Windows, the settings went wrong, or some drivers were not installed. It's unlikely, but one in a million happens.

Ask yourself if flash drives are connected to a computer? If not, then check its settings manually. To do this, go to Control Panel => Troubleshooting => Device Settings. This is an automatic troubleshooter.

If this method does not help, then try turning off the power saving mode in the Generic USB Hub.

Be sure to check your gadget's default settings. If, however, the charging only mode is checked, then it is natural that the computer does not see the phone via USB.

You can check absolutely all the items, except for MIDI, because almost no one uses it anymore.

Why the computer does not see the Android phone via USB and is charging

When a problem arises, it is worth analyzing whether your computer has always detected the phone, or did it just happen now? The phone is no longer visible via USB by itself, or after certain manipulations?

More and more new smartphones are released every day, in which upgraded software is installed. If you are the owner of an old, by today's standards, PC, then most likely the phone is not visible due to the lack of certain plug-ins. Try installing the MTP - Media Transfer Pritocol protocol.

The new generation of Samsung, starting with the Samsung Galaxy S3, may require this program to be installed. If, on the contrary, your PC is more modern, and the phone is not the latest models, it is most likely worth updating the version of Android.

Now consider the situation when the computer does not see Windows phone 8.1 smartphones and the new Windows phone 10. Remember that Android and Windows phone smartphones that have a graphic or digital lock key must be unlocked when connected to a PC, only then you will get access to all folders.

When connected to a PC, check if a notification appears or the USB icon is displayed. If no signs are visible on the smartphone screen, open the connection settings, it will describe in detail what device your smartphone is connected to (as a camera, as a memory card, or as a full-fledged gadget).

Windows phones have so many connection modes, so it's always worth checking which one is selected before you panic. The best option is the MTP mode, which allows you to exchange all files.

Also, the computer does not see the Android phone via USB, but it charges, in cases where the drivers on the computer are outdated, or they do not fit the model of your phone. This problem is common with newer phones whose brand names are relatively new to the market.

If you scour the Internet, you can see that the owners of the brand new Xiomi Redmi note3 often face similar situations.

In such cases, you should proceed as follows:

Iphone owners experience great inconvenience when connecting their smartphones to a PC. The IOS operating system is quite complex and specific. If it so happens that when you connect your iPhone or iPad to a PC, the device is not displayed, then you should try the following methods:

1. Try to force reboot the system. And having done this, without turning off and on the phone again, but by holding down the “Home” button and the lock button at the same time. If the PC and smartphone are working, this should work.
2. One common problem is the USB cable itself. It often happens that you have to use a non-original lace. If a cheap low-quality cable was purchased, then the whole point is in it, it simply does not display an external device and is only able to charge the battery.
3. Your computer may not have had an updated version of iTunes for a long time. Uninstall the existing program and install a new one from the official site.
4. Many people think that it's all about the firmware, but it's not. Do not write off to update the IOS version. If the phone is not buggy, you are not thrown out of the programs, then try resetting the geolocation in the settings. This should help.
5. A firmware update may be needed only in cases where it is broken. The world-famous Cidia application, which allows you to install paid content for free, is often the reason for the incompatibility of a smartphone with a PC. At first, this is displayed by the inability to import certain files, and soon the PC stops seeing the phone. By updating the firmware, you will delete this application and everything should work again.

Note! If, for some reason, you cannot use the standard data exchange using USB, do not be upset, because you can exchange between devices in other ways:

• Synchronization using virtual storage.
• Wireless exchange programs - AirDroid.

Computer can't detect Android device via USB? The problem is quite common, and its cause can be either a banal cable breakdown or a malfunction in the operating system. In most cases, in order for your gadget to be successfully detected by a computer, you need to activate the correct connection type in its settings.

In this guide, we will describe in detail what can cause the device to be incorrectly detected on a PC via a USB cable, and we will also consider all options for solving the problem.

Debugging via USB on different versions of the OS is located in different sections of the menu:

• Version 2.3 and earlier - Settings > Applications > Development.
• Version 3.0 to 4.1 - Settings > Developer options.
• Version 4.2 and new - Settings > About phone > Build number (quickly click on it about 7 times), after that go back to Settings > Developer options.

If after these steps, when the cable is connected, the phone or tablet simply charges, then the reason for this phenomenon is that it is connected in media player or charging mode.

Wrong connection mode selected.

In this case, when reconnecting, open the notification shade and select "Enable USB storage" in it.

Or go to the Android system settings and try to find a menu with connection methods, in which select "Connect as a media device (MTP)".

Correct connection mode.

Tethering enabled

The problem may occur due to the modem mode being enabled. Go to network settings and make sure that this mode is disabled.

Accordingly, if it is activated, then it is necessary to disable it by simply dragging the slider to the "Disabled" mode or uncheck the box next to it (it all depends on the version of the system and shell).

One of the first things to do if the computer does not see the Android smartphone via USB is to check the connection. There is a possibility that there is a malfunction in the cable or one of the computer (device) connectors.

In the event that the system does not notify that a new USB device is connected, then you need to make sure that the USB connectors are working. Just plug in any other device (for example, a regular USB flash drive) into the connector and check how it works. If it is not detected, the connector may be defective. Try connecting your Android device with a different connector.

If the computer detects the device, but does not want to recognize it as a disk drive, it is likely that an additional driver needs to be installed.

Driver update

One of the most common reasons why the computer does not see Android when connected is the lack of installed drivers for your phone. Also, drivers for working with an Android device may be accidentally deleted or simply need to be updated.

In order to configure the driver yourself, use the instructions below.

The subtleties of connecting a device on Windows XP

If the connection is established on a computer with the Win XP operating system, for correct identification in the system, it may be necessary to install an additional Media Transfer protocol, which can be downloaded. If the device is old (2010, for example), it may work correctly without installing the protocol.

If you are using a relatively new device, it is recommended to upgrade to a more recent version of the Windows operating system.

Other Possible Causes and Solutions

If all the methods described above did not help solve the problem when the PC does not see the Android phone, then the reason may be something else.

• Clearing memory.

Sometimes, you need to delete unnecessary files if all the memory on the memory card is full. Try cleaning and USB connection again.

• Checking your phone for viruses.

To date, a lot of viruses roam the Internet, including those designed specifically for mobile operating systems. Download an antivirus on your device and scan it. After that, try to connect it to the computer again, if the content is displayed, do not be too lazy to scan the device's memory again, but already with the antivirus installed on the PC.

Alternative synchronization option - Bluetooth or WiFi

If you cannot solve the problem due to which the personal computer or laptop does not see the Android phone, but you urgently need to transfer files from the device to the PC, you can use one of the applications for exchanging data via Bluetooth or WiFi. Among such applications, pay attention to or.

Conclusion

As you can see, there are quite a few reasons for this problem, and they are all different. But the most common is the activation of any other connection mode on the phone, except for the USB drive we need. Therefore, first of all, we recommend paying attention to this.

Also, a conflict may arise due to the active “Modem Mode” function, drivers, and in some cases due to a malfunction in the equipment.

In addition, it must be recalled that manufacturers recommend using only original USB cables, since cheap Chinese counterparts not only fail quickly, but can also harm the USB ports of the device.