Why the computer does not see Nokia. Why the computer does not see the smartphone via USB and how to fix it

Why can't owners of Nokia phones connect their phone to a computer? There can be many options - for example, the phone often fell, dropped it in a puddle, or got wet in the rain. Common causes are also a faulty cord or connector. In the case of a USB cable, it can be easily checked by connecting the phone through another cable. And if the connector is faulty, then there is only one option - contact the service center.

It also happens that when you connect your phone to a computer, the device responds, but the computer does not. The phone, most likely, "feels" that it can be charged via the USB connector, and turns on this mode. And the computer, in turn, sees only the consumer in it, but does not see the device itself.

In this case, there are several options for solving the problem. The first is to install the drivers on the phone. They are usually on the disk that comes with the phone, or on the official website of the manufacturer. The second option is to install NokiaPCSuite on your computer so that your computer can recognize your device. The program is also available on the installation disk.

So if the computer can't recognize Nokia phone when connected via a USB cable, there are several universal methods that can help solve this problem.

First you need to make sure that you are using a branded Nokia USB cable, and that the cable is properly connected to both the computer and the phone. Sometimes it helps to disable mobile phone and turn it on again. You can also try removing the battery from your phone and then putting it back in to reboot. Alternatively, you can restart your computer.

If possible, you need to check the connection of the phone on another computer. Thus, you can understand what the problem is - in or in your computer.

You must also have NokiaSuite installed on your computer. You need to make sure that you are using the latest version of this program (you can check for updates via the NokiaSuite software updates menu). Even if everything is fine, sometimes a complete reinstallation of the application helps.

Nokia devices have different connection modes that you can experiment with - "mass storage mode", "media file transfer mode", etc.

If all else fails, restore

Content

Users regularly connect modern Android smartphones to a laptop or PC to reset music, photos or other necessary files. In some situations, the computer does not detect the phone via USB, which makes it very difficult to work with it. There is a certain list of reasons that prevent the device from being recognized.

The computer does not recognize the phone via USB - reasons

All possible variants of problems faced by users can be divided into software or hardware. In the first option, the problem is in the settings, drivers or computer system, in the second - in the cable, USB port of a smartphone or laptop. Almost all problems can be fixed, but before trying to fix the connection of the phone to the computer via USB, try restarting the PC and the device. This simple procedure often helps, especially with models of devices from Lenovo (Lenovo), Samsung (Samsung), HTC, FLY, LG, Nokia (Nokia), Huawei (Huawei), Asus (Asus).

The phone does not connect via USB to the computer, but it charges

A very common problem with devices is when the phone is not displayed in the computer via USB, but the battery charge indicator is on. The smartphone responds to the connection, but the system does not want to display it. To determine the cause of the failure, you can perform the following actions:

1. Move the power cord to a different port on the laptop. Now most models are already equipped with version 3.0 connectors (it is blue), but you need to use 2.0. On stationary versions, the connection should be made from the rear side of the case, and not from the front panel.
2. Try a different cord if the sockets match. This will help you troubleshoot the cable. If one of the cores of the twisted pair is broken, then the smartphone can continue to charge, but not be detected.
3. Inspect the socket of the device for any debris or dirt inside that breaks the connection of the contacts and makes it difficult to find the device.
4. Try connecting the machine to another PC. If it is defined there, folders with documents are visible, and they can be opened, then the problem is definitely in your system: there are no drivers, a virus, the power on the laptop is not configured correctly. This problem will be described in more detail below.

The computer stopped seeing the phone via USB

Often there is a situation when the device was previously detected, but for some reason it suddenly stopped. A common reason why the computer does not see the phone via USB is that port drivers have crashed. Due to software failures, the latter cease to function correctly, are not able to find any connected devices. In this case, you do not need to reboot the device. You need to do the following:

1. Find the "native" disk for the motherboard. The set must contain all system files for the USB ports to work correctly.
2. If the disk is lost, find the developer's website on the Internet. Manufacturers, as a rule, lay out all the necessary software for free access.
3. Reinstall drivers.

After the PC has finished installing the files, you need to restart the computer. Only at this point is it time to check if the system can recognize the device. If these steps did not help, make additional settings:

1. In the control panel, go to the "Power" section.
2. Select "Setting up a power plan" (for laptops).
3. Click "Change advanced settings..."
4. From the list, select "USB Settings", click the plus sign.
5. Then expand the "Pause USB Port Option" section.
6. Set "Disabled" for battery operation, mains operation.
7. Click "Apply" and "OK".

In addition to problems with port drivers, files for the Android device itself may disappear. To check this, you should open the device manager, find out if there is an exclamation icon in the "Portable devices" section. Check the list for your phone. If it is not there or there is a warning sign, you should do the following:

• open the device and click "Uninstall driver";
• turn off your mobile device;
• reconnect it;
• wait until the system installs the connected device again.

The computer does not find the phone via USB

Sometimes the situation is such that the laptop does not initially find the device. If the reason is not a broken cord or port, then you should carefully check why the computer does not see the phone via USB. The causes of problems can be such moments:

1. Android system settings. Modern mobile devices have several connection options: only charging, storage, modem. By default, most of them are set to the first value in the list. As a result, the device is charging, but not displayed by the system. As a rule, the top menu of the device, when connected, offers to change the type of connection, you just need to select the required parameter. If this does not happen automatically, you need to go along the following path: Settings -> Memory -> Properties. Here you should set the required type of connection.
2. Sometimes a smartphone is used as a modem, which does not recognize it as a drive. Disable this option via settings.
3. Turn on Windows Update, which will allow the PC to download the latest, up-to-date drivers for all connected devices. When connecting, do not forget to unlock your mobile device.
4. When selling together with a smartphone, a disk is provided on which there is a program for connecting the phone to a computer via USB. Use it to discover the device.

The computer does not recognize the phone via USB - viruses

Malicious programs that have entered a PC system can behave in completely different ways. Sometimes they become the reason why the computer still does not see the phone via USB. Virus scripts disrupt the operation of various devices, remove drivers, block data transfer. The risk of infecting a smartphone is extremely low, because viruses for Android are extremely rare. However, to protect yourself from infection, you should check Windows using specialized programs:

• Dr. Web;
• antivirus kaspersky;
• Malwarebyte.

What to do if the phone does not connect to the computer via USB

If your system still does not see the device after all the above steps, but you are 100% sure that the problem is not in the USB cable or socket, the device was previously detected, there is only one way out - Hard Reset. A hard reset will erase all data from the internal memory of the phone and reset it to factory settings. This will eliminate the possibility of a software failure on the part of the mobile phone.

All data that you save on the SD card or cloud services will remain intact. This option should be used in extreme cases - provided that all other methods did not give the desired result, and you are sure that the problem is in the device settings, but not the PC. For each model, be it Samsung or NTS, the manufacturer has programmed hardware buttons that make it possible to perform a hard reset. You can also enable it from the settings if the device turns on and you have access to them.

Video: how to connect your phone to a computer via a USB cable

Many users, when trying to connect their phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charging, while there is no access to the smartphone itself and its internal content. I also encountered this synchronization problem, and in this article I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

The whole complex of reasons for the problem that the PC does not see the smartphone through the USB cable, I would divide into hardware and software, and below I will list each of them, in parallel providing instructions for fixing it. But before using the methods I have indicated, try restarting your computer and smartphone - this does not help as rarely as it seems. This problem mainly occurs with Samsung, Lenovo, HTC, LG, and Fly devices.

So why does the computer not see the phone via USB, but is charging - hardware reasons

1. Damaged cableUSB. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables from little-known or "non-name" manufacturers do not have a large margin of safety, and can fail in just a couple of months from the start of operation, and as a result, the computer will not detect the connected phone.

In addition, even the most reliable cables from global brands are prone to stochastic damage - they can be accidentally damaged during use, pets can chew them or spoil them by children. Therefore, first of all, inspect your USB cable for the possibility of mechanical damage, and, if the cable is externally intact, try using it to connect your device to another computer. If the device is not recognized on another PC, try replacing the cord.

2. Damaged portUSBon the computer. The USB ports used in the computer are also subject to various mechanical damage, including damage to the USB controller, as well as damage to the south bridge of the motherboard. Try plugging the cable into a different USB port, if that doesn't fix the connection between your phone and PC, follow further advice.

3. Damaged socket for connecting the cable on the phone. Has the smartphone jack been exposed to water or damaged? If yes, then it needs to be replaced.

4. Try removing the battery. According to some users who also had a problem with the fact that the computer did not see the phone through U-ES-BI, removing the battery from the smartphone helped.

Turn off the battery, remove the battery from it for a few seconds, then put it back, and turn your device back on.

If nothing helps you fix this problem, then describe your situation. What have you already done and what happens to your Android device when USB connection gadget to the PC in the comments, I will try to help not only me, but also everyone who has encountered this problem.

The computer does not see the phone via USB - software reasons

After describing the hardware reasons, we will list the main software reasons, if your computer still does not recognize a cell phone connected using a USB cable, follow the further instructions.

1. Working with the settings.We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB connection to a computer” and check the box next to “Media device” (“USB drive”). If you have a checkmark next to using USB as a modem, uncheck it.

The Windows Update service (for downloading drivers for the phone) and the New Device Discovery service must be enabled on the PC. Don't forget to unlock your phone when connected to your computer, this is important.

If you are a conservative and have Windows XP installed, download the Media Transfer Protocol (MTP) for XP from the Microsoft website and install it on your computer.

2. If your drivers have crashedUSB-ports, the computer may not see the phone.When drivers for USB ports malfunction, the latter simply stop working. To fix this problem, install the USB drivers from the "native" driver disk to your PC motherboard, or download the latest drivers from the motherboard manufacturer's website.

Also, due to any reason, power can be turned off for a number of ports.

3. Device drivers have crashed. Go to the "Device Manager" and see if there is a question or exclamation mark in the "Portable devices" item.

Check if your device is there and make sure it works fine by right-clicking on it and clicking "Properties". If it's not there, or if you're in doubt, uninstall the driver, disconnect your phone from the computer, and then turn it back on, and let the system install the driver again. This can help solve the problem that the smartphone does not connect via USB to the computer.

It will also not be superfluous to enter the website of the manufacturer of your smartphone and download the latest drivers for it on your PC (for example, there is a special Samsung Kies software for Samsung).

4. Install the updateKB3010081 (KB3099229). For owners of Windows 10, you may need to install update KB3010081, which is responsible for working with Windows Media Player. This player is directly related to the normal operation of the MTP (Media Transfer Protocol) service, so download and install these updates.

Also common cause there may be an unreliable assembly of the OS itself on the PC. Only rearranging Windows with a more working version will help here.

5. Custom firmware is not working. The desire of many fans to play around with firmware for their Android device can do them a disservice in the form of a device failure to work normally with a computer. Try to restore the standard firmware or restore from a backup (if any).

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, reverse cases can also be observed. Try to search for a driver for your smartphone on the net, sometimes a driver for similar models of this brand may come up.

The phone may not be detected by the computer due to viruses

Trite, but all sorts of virus programs can block work with external mobile devices. Try checking your computer with Dr. Web CureIt!, this may help in some cases.

If the problem of detecting a mobile device by a computer is not resolved, reset the settings

If until now, your computer does not see the phone via USB, resetting the smartphone using Hard reset. Go to the settings of your phone, select the "Backup" menu item, and select "Data reset" in it.

But I immediately warn you that you will lose your files and settings located in the internal memory of the phone (files located on the SD card will remain intact), so this item should be used only as a last resort!

Conclusion

As you can see, problems with the lack of visibility of the connected phone on a PC can be both software and hardware in nature, and there are a considerable number of such problematic factors. I would advise you to first pay attention to the likely mechanical damage in the cable and device, and only then switch to software methods.

In many cases, a simple reboot of the smartphone (temporary removal of the battery) can help, as well as working with the phone's USB connection settings. If all of the above does not help and the computer does not see the phone via USB, but is charging, then you may need to contact a qualified service center.

P.S. For lovers of visual demonstrations, I present a video on the subject:

There are quite a few reasons why the computer does not see the smartphone. Most often this is due to the activation of any other connection mode, except for the USB drive. Either this happens due to missing or driver conflicts. Less often, the cause may be various malfunctions in the equipment.

This article provides solutions to the most common problems that arise when connecting a mobile device to a PC via USB. For convenience, all tips are divided by importance.

The smartphone is not recognized as an external drive

Note:the smartphone must be turned on if it is locked with a pattern key - you need to unlock it!

The very first and obvious action is to let the computer understand in which mode the device is connected. If the smartphone just charges when the cable is connected, it may be connected in charging mode or as a media player. If you are using an Android device, you need to activate the developer mode, and then enable USB debugging.

For instructions on how to activate developer mode and USB debugging, see this video.

When everything is done, the next time you reconnect, pay attention to the display and notification curtain on your smartphone. A notification should appear in which you need to select the item "Enable USB storage".

If you use a smartphone with a different OS, everything is the same there. In most cases, in order for the device to be recognized as an external drive, you must select the correct connection type.

One more thing: check if the modem mode is activated in the mobile device. We go into the network settings, and if the modem is activated, turn it off.

Computer not responding at all

It is advisable to check the health of the components as early as possible to save your own time. If a characteristic signal is not heard during connection, the charge indicator does not blink on the smartphone, the backlight does not activate, pop-up notifications do not appear - we are trying to temporarily change the equipment.

Steps taken:

1. We check the USB cable for serviceability. We just use another working cable, and that's it.
2. We connect to other connectors. Inoperative USB ports can only be referred to if no “USB” peripherals connect to them at all: mice, keyboards, flash drives, etc.
3. We are trying to connect the smartphone via USB to another system unit or laptop. If it worked, we are looking for problems with the drivers and operating system on our PC.

Software problems

Let's say your computer responds to the machine, but a notification appears on the taskbar that the driver installation failed. This indicates the need to install the "correct" USB drivers on the PC.

Often, generic drivers can be downloaded from the manufacturer's website. For example, the official websites of Samsung and LG have special sections where you can download a driver that will fit all Samsung and LG models, respectively.

If you have connected many devices from different manufacturers, their drivers may conflict. Try to remove the extra ones, and reinstall the necessary ones. Do not forget to restart the PC (you can also phone at the same time).

If nothing helps at all

In the event that after the executionabsolutely everyone recommendations the computer does not see the smartphone, it cannot be ruled out that the USB connector on the smartphone is defective. Without special skills and certain equipment, this problem cannot be solved on its own. It is necessary to carry the mobile device to a service center, or to a workshop where USB soldering will be carried out.

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